Return and Refund Policy

1. Inspection upon Collection or Delivery
If a Piece is collected directly, either by the Client or by the Client’s carrier, it is their responsibility to inspect the Piece and ensure its conformity and the absence of defects before removing it from the premises. Once the Piece has been collected, no claims will be accepted.

If the delivery is arranged by Design to Society, any claim regarding the condition of the goods must be made within 48 hours of receipt, by email to info@designtosociety.com, including photographs and a copy of the delivery note with any reservations clearly stated. After this period, no claims will be accepted.

If the dispute results in a refund, Design to Society will reimburse the Client for the full sale price, including any delivery and return shipping costs.

2. Cancellation and Right of Withdrawal

Made-to-Order Pieces
Orders for made-to-order Pieces cannot be cancelled, returned, or refunded once confirmed. Upon validation of the order, full payment for the Piece is due and non-refundable.

In-Stock Pieces
For Pieces that are available in stock, the Client may exercise their right of withdrawal within 14 days of receiving the item. This must be done by contacting Design to Society via our contact form or by email.

Design to Society will reimburse the Client for the total value of the order, including delivery fees. However, return shipping costs remain the responsibility of the Client. The returned Piece must be in perfect condition, in its original packaging, and shipped under the same conditions as it was received.

3. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in the following cases:
– If the Piece was made to order or customized;
– If the Client is not a resident of the European Economic Area (member states of the European Union, as well as Iceland, Norway, and Liechtenstein), in accordance with applicable regulations.